FAQ's

Q. Is ordering online secure?
A. Yes, we prioritize your privacy and security. All the information you provide during the ordering process is kept confidential and accessible only to trusted staff. We follow strict security protocols to ensure your data is protected. If you have further questions about the security of ordering online from TheFair Store, feel free to email us at fairstore713@gmail.com.

Q. How do I place an order?
A. Ordering from TheFair Store is simple:

  1. Select the product you want to purchase.
  2. Click the “Add to Cart” button.
  3. If you want more items, add them to your cart as well.
  4. Click the “Cart” icon in the menu bar.
  5. Review your cart and click “Proceed to Checkout.”
  6. Fill in your billing details and review your order summary.
  7. Click the “Place Order” button to complete your purchase.

You’ll receive a confirmation email with your order details. For your convenience, we offer Cash on Delivery (COD).

Q. How do I cancel an order?
A. To cancel your order, log in to your account and manage your orders from your dashboard. If you made a guest purchase, you can cancel your order by contacting our customer service during office hours or during the confirmation call.

Q. What is your return policy?
A. For details about returning an item, please visit our “Return Policy” page.

Q. What is your refund policy?
A. For information about refunds, visit our “Refund Policy” page.

Q. What is the shipping cost?
A. We are pleased to offer Free Shipping on all orders within Pakistan, with no additional shipping charges.

Q. Which shipping services do you use?
A. We work with reliable courier services such as M&P, TCS, and Leopards Courier Services to ensure timely and secure delivery of your orders.

Q. How long does delivery take?
A. Delivery usually takes 2-3 business days after the confirmation call.

Q. How can I order a product that’s out of stock?
A. If an item is out of stock, you can pre-order it by contacting us via phone or email at fairstore713@gmail.com. We will notify you when it becomes available.

Q. What payment methods do you accept?
A. We accept a variety of payment methods, including Cash on Delivery (COD), credit/debit cards, and online bank transfers.

Q. How do I track my order?
A. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the courier's website.